Shipping policy

SUMMER SHIPPING POLICY: Due to increased temperatures in the summer months, we only ship our candles Monday through Wednesday to avoid your package sitting in a hot warehouse over the weekend. If you need to rush your order, please inquire with us directly so we can arrive at the best solution for both you and your purchase.

Please allow 3-4 business days for items to ship.

Once your order is processed and your package is picked up and scanned by the carrier, transit times typically range from 2-7 business day days, depending on the shipping method and delivery destination. 

You will receive a shipping confirmation email as soon as the label is created for your order, however, the tracking status of your shipment may take up to 72 hours once a label has been created. 

Once the package leaves our studio, unfortunately delivery is out of our hands. We cannot offer a refund or replace items for missing or stolen packages. If your package is missing through USPS, please reach out to them at (800) 275-8777. They will need your tracking number which can be found in your shipping confirmation email or text message.

Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will replace items that have been damaged during shipment if photographic proof of damage to the item and the shipping box is submitted to our email address within 7 days of delivery.

All returns must be postmarked within 14 days of the purchase date. All returned items must be in be in new and unused condition, and labels attached.